About us

We accept Visa, Mastercard and Amex payments online.

We also have Paypal payments options available. Simply select your prefered method at check out.

As a PayPal Verified merchant we have successfully completed PayPals Verification system to establish our identity and provide our customers with a secure and well known payment method.

PayPal uses the best commercially available technology and procedures to protect the security of your online transactions.

PayPal offers buyers protection through their Buyer Complaint Process.

PayPal is probably the most widely accepted payment methods of online merchants in the World.

Buyers can pay by Credit Card or Bank Transfer directly from their PayPal account.

The number one reason we use PayPal is for your security. We NEVER handle your credit or bank information over the Internet so you know that it can never get stolen or misused. Your Credit Card and Bank information is stored on PayPals secure servers, not ours. This offers both our customers and us a level of protection that other merchant accounts simply can not match.

 

For deliveries within Australia shipping is a flat rate of $10.00. All domestic shipping is sent via registered and insured post, requiring signature on delivery. A tracking number will be provided for all deliveries. Delivery time is generally 3-5 days but will vary according to location. All orders are shipped with 48hrs unless notified otherwise

 

All orders will be delivered at the address declared by the customer during checkout. Please note that it is your responsibility to fill in a correct shipping address.

If for any reason you are not satisfied with your order, you can return any item purchased from Seven Secrets * (except special order* items and sale items) These must be returned in their original, unused condition within 14 days for a full refund of the purchase price (minus our actual original shipping costs (minimum $19.95)) or store credit for an exchange.

All shipping and handling costs in connection with returns are the responsibilty of the customer.

All original factory tape, plastic protectors and stickers must be intact and never removed.

If you would like to return a watch, please contact us for the mailing address and a Return Authorisation Number ( RA #).

Seven Secrets sells only brand new products. Therefore, we are able to accept for returns only brand new items in the same condition as they were shipped.

It is the buyer's responsibility to inspect an item upon receipt to ensure that it is in perfect condition before using it.

Before removing any tags or factory tape, please check over the item to see that it is in perfect working order with no faults.

All our products are 100% brand new and sourced from the manufacturer or their authorised distributors.

 

All returns must have a pre-assigned Return Authorisation No. (RA#) from Sevensecrets. Please contact us prior to returning your order for your RA#. This number must be boldly displayed on the outside of the box. An item returned without a pre-assigned RA# clearly written on the outside of the box may be refused.

All products must be returned in their original unworn condition including packaging, manuals, protective tape/plastics & hanging tags fully intact and never removed.

The order must be returned within 14 days from the date of delivery. If the item is a gift and you are in need of an extension, please contact us prior to purchasing.

Returns will be credited in full minus the actual original shipping cost (minimum $19.95). Credit will be issued in the same form as payment received.

Returns must be shipped via trackable delivery (e.g. Australia Post Registered parcel, UPS, FedEx or DHL) In case of loss or damages during return shipping, customer is liable. The tracking number for your return must be emailed to us upon shipment.

Once you have been issued a RA#, you must ship the product back so that we receive it within 10 days of us issuing the RA#.

Sevensecrets.com.au is not responsible for merchandise that is not returned in accordance with these terms. Please be aware that the customer is responsible for ensuring that authorised returns arrive at our offices via prepaid insured trackable delivery. Please contact our Customer Service Department at sales@sevensecrets.com.au if you have any questions or concerns or call 08 6388 8029 to speak to our sales team.

Most items are shipped within 48 hours from the point the order is received. In the event we are out of stock and unable to obtain inventory, an email will be sent to the buyer conveying this information. If an item is listed as having free shipping, this applies to domestic Australian shipments only. 

By placing an order, you accept that Seven Secrets may contact you via email with any future communication with regards to sales, specials, or any other announcements. At any given time, if you wish to opt-out of this, please email us at sales@sevensecrets.com.au to be removed from our email list.

Privacy Policy:

This privacy policy tells you how we use personal information collected at this site. Please read this privacy policy before using the site or submitting any personal information. By using the site, you are accepting the practices described in this privacy policy. These practices may be changed, but any changes will be posted and changes will only apply to activities and information on a going forward, not retroactive basis. You are encouraged to review the privacy policy whenever you visit the site to make sure that you understand how any personal information you provide will be used.

We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfill you specific request. This information is only used to fulfill your specific request, unless you give us permission to use it in another manner, for example to add you to one of our mailing lists.

The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.

Distribution of Information:

We may share information with government agencies or other companies assisting us in fraud prevention or investigation. We may only do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorised transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.

All items sold on Seven Secrets are sold with full manufacturers warranty.

These warranties are void if the product has been damaged by accident, negligence, unauthorised service or other factors not due to defects in materials or workmanship.

Please refer to each product for more detailed warranty information.